Thank you for shopping with Zena Horizons. We are committed to delivering your order quickly, safely, and efficiently—no matter where in the world you are located. Please read our shipping policy below for complete details.
Order Processing
All orders are processed once payment is confirmed. We aim to prepare and dispatch your order as quickly as possible. Orders placed on weekends or holidays will be processed on the next working day.
Shipping Methods
We offer standard shipping on all orders. All orders are shipped directly to the delivery address provided at checkout. Once your order is dispatched, you will receive a confirmation message with relevant tracking or delivery information (if applicable).
Cash on Delivery Orders
Zena Horizons currently supports Cash on Delivery (COD) for eligible regions. Please ensure that someone is available to receive and pay for the package at the time of delivery. Failure to accept the delivery may result in future COD service limitations for your account.
Order Tracking
If your order includes tracking, you will receive a tracking number via email or SMS once your order has been shipped. You can use this number to monitor the progress of your delivery through the courier’s website or contact us for assistance.
Packaging and Handling
We take extra care in packaging every item to ensure it arrives in excellent condition. If your package arrives damaged or tampered with, please contact us immediately at [email protected] with photos and order details so we can assist you.
Undelivered or Lost Packages
If your package appears to be delayed, lost, or marked as delivered but not received, please contact us at [email protected] within 5 days of the expected delivery date. We will investigate with the courier and help resolve the issue as quickly as possible.
Multiple Shipments
In some cases, items from a single order may be shipped in multiple packages due to size, stock availability, or location. You will not incur any additional shipping charges in such cases.
Customer Support
For any questions or concerns related to shipping, delivery, or your order status, please reach out to our support team:
Email: [email protected]